32Red Casino, one of the leading Microgaming powered online casinos was absolutely thrilled recently with the news that they had topped an independent Casino Support Quality Audit that was released by Etruvian Consulting.
The Etruvian team used a mystery shopper approach in order to gather anonymous data and examine 16 of the biggest Gaming Operators. The survey was based on seven factors, namely response times, presentation, accessibility, product knowledge, personalization, friendliness and “going that extra mile”.
The results saw 32Red Online Casino coming top of the charts with an overall score of 8.8 points out of 10 and beating leading competitors that include William Hill, 888, Club World, Ladbrokes and Bet365.
According to David Coleman who led the project for Etruvian, the results of the audit is proof that 32Red Online Casino’s management team and front line staff hold a firm belief and commitment to putting the customer first. The online casino has once again demonstrated why they deserve the multiple awards received by them over the last decade.
Shortly after the online casino’s success in winning the assessment, Ed Ware, the Chief Executive Officer of 32Red, commented that Customer service is at the very heart of everything that they do at 32Red and recognition of that is a testament to all the hard work and dedication from their staff. Ware added that they focus all their attention on ensuring that they deliver a “second to none” player experience and that they will continue to invest in this area in order to maintain their market leading proposition.
